Anna Marrs says her job over the past two years has been to evolve alongside her business clients as they’ve weathered the Covid-19 pandemic.
As group president of Global Commercial Services and Credit and Fraud Risk at
Marrs, 48, leads a team that provides corporate and small-business cards, payment and expense management services, and commercial financial products to millions of business customers around the world. She also oversees the team responsible for the firm’s credit quality and fraud controls.
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The global commercial services business brought in $12.5 billion in revenue last year, up from $10.6 billion in 2020.
“It was a recovery year as our customers came out of the pandemic,” spent to support their businesses, and began to travel again, says Marrs, who joined American Express in 2018.
The company has also maintained the lowest U.S. fraud rates among the major payment networks for 15 consecutive years, according to the February 2022 Nilson Report.
Stephen Squeri, chairman and chief executive of American Express, says Marrs has exceeded his expectations, “bringing her experience and background leading diversified global banking organizations to her roles.”
Marrs previously ran various global divisions at Standard Chartered and was a partner at McKinsey’s banking practice in the U.K.
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